01458 253366

Privacy Policy

This privacy policy sets out how Level Up (South West) Ltd uses and protects any information that you give us when you use this website. It tells you what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

 

Changes to this privacy policy

Level Up (South West) Ltd may change this policy from time to time. If we decide to change our privacy policy, we will post the changes on this web page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it.

This policy is effective from 25th May 2018.

A hard copy of the policy is available from the Data Protection Manager, Level Up (South West) Ltd, Unit 12, Bowdens Business Centre, Hambridge, Langport, Somerset TA10 0BP. Any revised policy will apply only to data collected after the new policy comes into effect.

 

What information do we hold on you?

We may collect the following information:

  • name
  • contact information including email address and phone number
  • details of any product or service you have used or enquired about as part of your interaction with Level Up (South West) Ltd

 

What we do with the information we gather

We may use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes with your consent:

  • to confirm identification when you contact us
  • to keep you informed of any special offers or promotions that we believe might be of particular interest to you
  • to communicate with you in the event that any products or services you have requested are unavailable
  • for credit assessment
  • for statistical analysis, including automated techniques
  • for record-keeping purposes
  • to track activity on our website
  • to improve and monitor our customer service to you
  • the prevention of crime and fraud
  • for any other purposes deemed necessary for business

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Disclosure of your information to service providers

In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses or printers.

In these circumstances, we will ensure that we request your approval to do so, and that your information is properly protected and used in accordance with this privacy policy.

 

Transfer of your information outside the European Union

We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected and ensure that We will only deal with suppliers outside the EU who are GDPR compliant and have policies in place to protect your data.

 

The use of cookies

Cookies are small data files which are stored on your computer, mobile phone or device.  Cookies may be placed on your device when you visit a website or open a marketing email.

Level Up (South West) Ltd uses cookies for a variety of reasons, such as to remember your preferences when you visit our site, tailor your visit or monitor traffic to enable us to improve our site.

We also set third party cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook or Twitter.  We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.

 

Changing your personal information

If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us at accounts@levelupsouthwest.co.uk. We will promptly correct any information found to be incorrect.

 

Links to other websites within our own website

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information and your rights to access your personal information

We will never sell, distribute or lease your personal information to third parties. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR 2018.

You have a right to receive a copy of the personal data that we hold about you. To obtain a copy of the personal information we hold on you, please write to Data Protection Manager, Level Up (South West) Ltd, Unit 12, Bowdens Business Centre, Hambridge, Langport, Somerset TA10 0BP or call 01458 253366 and ask for a Subject Access Request form.

Testimonials

I was introduced to Level Up through a local business networking group about 18 months ago.  Transitioning from an HR career to Executive Search in 1997, I set up my own partnership over five years ago.  Although loving what I do, I couldn’t help feeling that we needed a bit of a refresh and have more focus on why our offering was different in a very crowded marketplace.

As an HR professional by background, I have met many business coaches; some better than others.  Although admittedly a little sceptical, I met Graeme Crosbie for coffee and soon felt that he ‘got me’ and understood why I was at a crossroads. We talked about how we might work together and what his kick start programme could offer. 

Having spent my whole career In the corporate world, I found I missed having a variety of people to brainstorm with.  Graeme has proved to be a strong business mentor.  The fact he also had a corporate background and had not worked with any other search firms proved to be a real asset.  He challenged my thinking and assumptions; we went back to basics and talked extensively about business and personal goals and how these could be achieved within realistic timelines.  

The kickstart programme was extremely useful.  For the first time in years, I found I actually dedicated quality time to thinking about what it was I wanted Theron to be.  We focused on what actually made us different; I stopped apologising for being a “small boutique” but learnt to embrace the good things about offering a bespoke, personal service to a few quality clients.  Of course I already knew the theory, but having to articulate USP’s and strategy to someone else makes it more ‘real’ and something you do as opposed to just having good intentions and never getting round to it because work takes over.  

Apart from growing revenue, we have had many successes including the redesign and relaunch of the website with genuine USP’s; extending our client base; recruiting a new Partner and maintaining focus and momentum.  

We are now on an Ontrack programme; meetings are less frequent, but they prove a useful medium for staying focused and doing the things I committed to do.  Some things continue to stay at the bottom of the pile, but I’m not sure that will ever change.  

Some of my network did not understand why I needed to see a business coach, especially with my background.  I have found it incredibly refreshing, not least because Graeme has helped me to look at things differently and has help me to add real value to my business.  I would absolutely have no hesitation in recommend him to other business professionals but only on the basis you want to take a cold hard look at yourself and realise that growth and change will only happen if you want it to.  Graeme can help, challenge and give an alternative perspective, but it’s down to you to do it.  

Fiona Makowski Managing Partner, Theron LLP March 18, 2018